FAQ
Clear answers, no filler.
If a policy detail is not listed, it is marked as a placeholder so it can be filled with the official wording — not guessed.
What is the difference between open and enclosed transport?
Open transport is the standard option. Your vehicle rides on an open car hauler, the same style of truck dealers use to move inventory. Enclosed transport keeps the vehicle inside a covered trailer, protected from weather and road debris. Enclosed is often chosen for classics and high-value units and usually costs more than open. We can quote both.
How do pickup windows work?
When we quote a shipment, we give you an estimated pickup window based on the lane and carrier schedules. Windows are estimates, not guarantees. We keep you updated if timing changes.
What happens if there is damage?
Condition is recorded with photo inspections at pickup and delivery on a digital bill of lading, and delivery is confirmed with a signed digital record. If you believe a vehicle was damaged in transit, contact us with the load details and we will review that record with you.
Claim handling details: [DAMAGE CLAIM PROCESS].
How does payment work?
[PAYMENT TERMS]
What is your cancellation policy?
[CANCELLATION POLICY]
Are you the carrier?
No. JW Logistics Inc is a licensed auto transport broker (MC-1201892, USDOT 3569500). We arrange your shipment with vetted, independent carriers. Our sister company, Tri State Cargo LLC, is a carrier and may haul some loads. Others go with independent carriers we have checked.
What should I do before pickup?
- Remove personal items and any toll tags
- Leave about a quarter tank of fuel or less
- Wash the vehicle so inspection photos are clear
- Note any existing damage, leaks, or quirks
- Make sure the battery is charged and tires are inflated
- Have keys ready, plus any auction release or gate pass